Shipping Policy of TELOS TRADING LIMITED (www.vhotmall.com)
**Last Updated: [06/10/2025]**
Thank you for shopping at Vhotmall.com! To ensure a smooth shopping experience, please carefully review our Shipping Policy. This document details our order processing time, shipping methods, and estimated delivery timelines.
**1. Order Processing Time**
1. **Order Confirmation**:
- You will receive an order confirmation email within 24 hours after successful payment
2. **Order Processing**:
- All orders will be processed and arranged for shipment within 1-3 business days (excluding weekends and public holidays)
3. **Delayed Orders**:
- If items are out of stock or shipment is delayed, we will notify you via email within 48 hours with a new estimated shipping time
**2. Shipping Methods & Carriers**
We cooperate with renowned international logistics providers to ensure safe and fast delivery:
| **Shipping Method** | **Coverage** | **Estimated Delivery** | **Tracking** |
|-----------------------------|--------------------|------------------------------|---------------|
| **Standard Express** | Mainland China | 3-7 business days | Available |
| **Expedited Shipping** | Mainland China | 2-5 business days | Available |
| **International Standard**| Major Asian countries | 5-10 business days | Available |
| **International Express** | Developed countries (US/EU/etc.) | 7-15 business days | Available |
| **Economy Sea Freight** | Worldwide | 15-45 business days | Available |
*Note: Shipping fees are calculated based on product weight, destination, and selected shipping method (shown at checkout)*
**3. Estimated Delivery Time**
Delivery times vary by destination and shipping method:
**Mainland China**
- **Standard Express**: 3-7 business days after shipment
- **Expedited Shipping**: 2-5 business days after shipment
**International Orders**
- **Asia**: 5-10 business days
- **US/Europe**: 7-15 business days
- **Other Regions**: 10-20 business days
- **Economy Sea Freight**: 15-45 business days
*Please note: The above are estimated times. Actual delivery may be delayed due to customs clearance, holidays, or force majeure events*
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**4. Package Tracking**
1. After shipment, you will receive a shipping notification email containing the **tracking number**
2. You may track your package through:
- [Vhotmall Order Center](https://www.vhotmall.com/track-order) OR www.17track.net
- The courier company's official website
- Contacting our customer service for assistance
**5. Special Notes**
1. **Remote Areas**:
- Some remote regions (e.g., Tibet, Xinjiang) may require additional 3-5 business days
2. **Customs Clearance**:
- International orders may require customs clearance; any import duties shall be borne by the recipient
3. **Restricted Items**:
- Some products may be prohibited from shipping to certain countries due to local regulations (e.g., lithium batteries, liquids)
**6. Undeliverable Packages**
1. If a package is returned due to:
- Incorrect address
- Multiple failed delivery attempts
- We will contact you to either:
- Arrange reshipment (additional shipping fee applies)
- Process a refund (minus actual shipping costs)
2. Please ensure the shipping address provided is accurate
**7. Contact Us**
For any shipping inquiries, please contact our customer service:
- **Email**: sales@vhotmall.com
- **Phone**: +86-15372734991, +852 64394370
- **Live Chat**: [www.vhotmall.com] (Monday-Friday 9:00-18:00 GMT+8)
**Tips**:
1. Please provide the recipient's real name (matching ID documents) for smooth customs clearance
2. International orders must include a valid contact number for courier communication
3. If you haven't received your package within the estimated timeframe, please contact customer service
TELOS TRADING LIMITED (www.vhotmall.com)reserves the right of final interpretation of this policy and may adjust it according to actual circumstances. Please refer to our official website for the latest version.