TELOS TRADING LIMITED COMPANY.(www.vhotmall.com)
Return and Refund Policy :
Thank you for choosing **TELOS TRADING LIMITED COMPANY.** (referred to as "we" or "us"). To protect your shopping rights, please review our Return and Refund Policy carefully.
**1. Scope of Application**
This policy applies to purchases made through our official website(www.vhotmall.com), including:
- Maternal & Child Products
- 3C Electronics
- Small Appliances
- Apparel
- Health & Wellness Products
*Note: Certain items (e.g., customized products, intimate apparel, or unsealed food/health products) may not be eligible for returns unless defective. Please check product descriptions for details.*
**2. Return & Exchange Conditions & Timeframe**
**Eligible Cases**
You may request a return or exchange under the following circumstances:
- The product is defective or damaged during shipping;
- The item received does not match the description (e.g., wrong model, color, or size);
- Non-special items returned within **7 days (inclusive)** of delivery, unused, and in resalable condition (original packaging and accessories intact).
**Non-Eligible Cases**
Returns/exchanges will **not** be accepted if:
- The return period exceeds **7 days** after delivery;
- The product has been used, manually damaged, or lacks original accessories;
- The product page explicitly states "non-returnable" (e.g., clearance items);
- The return is due to customer error (e.g., incorrect order selection).
**3. Refund Policy**
**Refund Process**
- **Request Deadline**: Refund requests must be submitted within 7 days of delivery.
- **Inspection Time**: Refunds will be processed within 3 business days after we receive and inspect the returned item.
- **Refund Method**: The amount will be refunded to the original payment account (bank card/third-party platform, etc.). Processing times may vary by financial institution.
**Refund Amount**
- **Full Refund**: Issued for defective items or our errors;
- **Partial Refund**: Deductions may apply if the returned product is depreciated;
- **Shipping Fees**: Customers bear return shipping costs for non-defective items; we cover costs for defective products.
**4. Return & Exchange Procedure**
1. **Submit Request**: Initiate a return/exchange via your purchase channel (www.vhotmall.com) or contact customer service (see contact details below).
2. **Ship Item Back**: Mail the product to the address provided by our team. Retain the tracking number.
3. **Inspection & Resolution**: Upon approval, we will process your refund/exchange as requested.
**5. Special Notes**
- **3C Electronics/Small Appliances**: A manufacturer’s quality inspection report may be required for defective claims.
- **Health Products/Perishables**: Non-defective items cannot be returned once opened.
- **Promotional Items**: Marked "Final Sale" are non-refundable unless defective.
- **We will process your return or refund request within 48 hours
**6. Contact Us**
For assistance, please reach out via:
- Email: sales@vhotmall.com
- Phone: +86-15372734991
- Business Hours: Mon–Fri, 9:00 AM–6:00 PM (GMT+8)
*Note: TELOS TRADING LIMITED COMPANY.(www.vhotmall.com) reserves the right to interpret and update this policy. Refer to our official website for the latest version.*
**Last Updated: [06/10/2025]**